Return Policy

1. Before returning any item(s), please call Extrude Hone Powerflow Division at the following number or submit an online request to obtain a Return Material Authorization Number. In the United States: (800) 613-1065.
2. For your protection, we recommend you use a traceable and insurable form of shipment for all returned items.
3. Include the original packing slip with your return and wrap the package securely.
4. Items purchased from an Authorized Extrude Hone Powerflow dealer must be returned to the place of purchase.
5. All shipping charges associated with orders and returns are the responsibility of the customer. Shipping charges cannot be refunded.
6. All non-defective material returns must be postmarked within 30 days of the original invoice date.
7. Items that do not qualify for a refund will be returned to the customer at their expense.
8. For U.S. returns, please send the package and RMA number to the following address:

    Extrude Hone Corporation
    Powerflow Division
    1 Industry Blvd.
    Irwin, PA 15642

Payment Methods

Credit card (Visa, MasterCard, and Discover) are the preferred form of payment and are accepted for orders placed over the Internet and telephone. Extrude Hone does not charge your credit card until your order is shipped.

Sales Tax

Sales tax will be applied for residents of PA, CA, IL, IN, MI, WA, SC, CT, MA. Final invoice may be adjusted to reflect tax rates of specific counties or cities of these states.

Product Availability

Extrude Hone Powerflow Division makes every effort to get your orders to you as soon as possible. In-stock items are generally shipped within 48 to 72 hours. Out of stock items will be placed on backorder and shipped as soon as they are available. If there is an anticipated delay of longer than seven (7) working days, Extrude Hone will contact you and advise you of the delay.

Shipping Rates & Policies

All orders are shipped using UPS Ground and are sent fully insured. In stock items generally ship within 48 hours and out-of-stock items vary depending on production schedules. Please take this into consideration when estimating the arrival time of your package. Shipments cannot be made to P.O. Boxes. Shipping costs are estimates and may vary slightly on the final invoice.

All prices on this site are subject to change without notice. Errors in pricing, information, terms or options are subject to change and correction without notice. If you have any questions regarding a product or any warranties that apply, please contact us before placing your order. Prices vary depending on selected equipment and processing options.